Lead workers can become a valuable partner to supervisors in the daily workflow. Leads are often identified because management believes they could be potential supervisors. Developing Lead Workers covers the basics of understanding the dynamics of the work place and working with employees as an assistant to the supervisor. The course objective is to foster better understanding and communication between the lead worker and the supervisor. (5 sessions, 1/2 day each)
Unit 1: Roles and responsibilities
The lead role--understanding and supporting the supervisor
Business fundamentals
Self-responsibility
Work outputs, process and quality
Unit 2: Understanding why we act as we do
Thinking styles
Emotional intelligence
Personal energy
Human needs
Stress and change
Unit 3: Communication and feedback
The nature and purpose of feedback and learning
Listening (seek first to understand, levels of communicating)
How to receive feedback
How to give feedback
How to express yourself clearly ("I" statements)
Unit 4: Diffusing conflict
Conflict and personal balance (dealing with stress)
Strategies for understanding and handling conflict
Developing Lead Workers is a product of Management You, Inc., of which Jack Pryor is a certified master instructor.
Testimonials
"Jack has opened up my mind and rewired me to think how and what can I do to improve my processes. I would love to do the class over. I think the only way for a company to stay open now days is to be put through this class." - Ronnie Porter, Green Bay Packaging
“Thanks for your terrific work today on the planning process. You made it look so easy to get ideas from us. You gave us all a new tool for expression that was necessary for our growth.”
- Vicki Anderson, CEO, Anderson Resources
“Jack Pryor brings a unique combination of education, training, and experience that makes him an asset to any organization. I give him my highest endorsement.” - Raymond J. Friedl, Director, ASCOG
"This program has been very helpful and very interesting. I especially liked the part on learning my thinking style compared to those of my co-workers’. I feel this has made me more of a complete group leader. I also believe that Mr. Pryor’s teaching methods are very interesting and very well thought out to keep us all involved in the activities he has planned for us." - Daniel Mabry,
Aearo Technologies
"I believe this is a great organizational tool. I have already begun thinking of ways I can use this class to help with my daily activities and help my career. I also think this can help my personal life as well. Thanks!" - Ryan Brown, Green Bay Packaging
"I have enjoyed each session we have had. I feel like every session has been a great learning tool for me. The discussions that we have and listening to Jack really makes me think and see other people’s point of view. I can see a greatly improved relationship with the employees I am responsible for. Also I have had more self-confidence in my job and myself through the training." - Janet Cantrell,
Aearo Technologies
