Lead workers can become a valuable partner to supervisors in the daily workflow. Leads are often identified because management believes they could be potential supervisors. Developing Lead Workers covers the basics of understanding the dynamics of the work place and working with employees as an assistant to the supervisor. The course objective is to foster better understanding and communication between the lead worker and the supervisor. (5 sessions, 1/2 day each)
Unit 1: Roles and responsibilities
The lead role--understanding and supporting the supervisor
Business fundamentals
Self-responsibility
Work outputs, process and quality
Unit 2: Understanding why we act as we do
Thinking styles
Emotional intelligence
Personal energy
Human needs
Stress and change
Unit 3: Communication and feedback
The nature and purpose of feedback and learning
Listening (seek first to understand, levels of communicating)
How to receive feedback
How to give feedback
How to express yourself clearly ("I" statements)
Unit 4: Diffusing conflict
Conflict and personal balance (dealing with stress)
Strategies for understanding and handling conflict
Developing Lead Workers is a product of Management You, Inc., of which Jack Pryor is a certified master instructor.
Testimonials
“Helped me look at people and issues through different eyes. Jack was knowledgeable. I will use these ideas.” - Nellie Miller,
Grady Memorial Hospital
"Opened my eyes to a lot of areas of humanity. Looking at others in mental ways, this has even helped with discussions at home. My mental awareness is higher. Great class." - David Howard,
Aearo Technologies
“Very good information that can actually be used in situations – not just theory.” - Jerry Elliott,
Grady Memorial Hospital
"The Lean Manufacturing workshop was presented in a way that was very insightful. The instructors kept my attention. Thank You." - Randy Williams
Thermal Engineering International
“This was very eye opening for me to relate to what some of my customers may be going through in their plants as well as our plant from front to back. It set me to thinking what could I do to make GBP more value added to my customers both outside and inside the plant. You made this class very enjoyable and helped me understand more about our manufacturing! Very wonderful class.” - Diana Warden,
Green Bay Packaging
"Today was some of the best training I have been through." - Duwayne Barnett
Thermal Engineering International
