Lead workers can become a valuable partner to supervisors in the daily workflow. Leads are often identified because management believes they could be potential supervisors. Developing Lead Workers covers the basics of understanding the dynamics of the work place and working with employees as an assistant to the supervisor. The course objective is to foster better understanding and communication between the lead worker and the supervisor. (5 sessions, 1/2 day each)
Unit 1: Roles and responsibilities
The lead role--understanding and supporting the supervisor
Business fundamentals
Self-responsibility
Work outputs, process and quality
Unit 2: Understanding why we act as we do
Thinking styles
Emotional intelligence
Personal energy
Human needs
Stress and change
Unit 3: Communication and feedback
The nature and purpose of feedback and learning
Listening (seek first to understand, levels of communicating)
How to receive feedback
How to give feedback
How to express yourself clearly ("I" statements)
Unit 4: Diffusing conflict
Conflict and personal balance (dealing with stress)
Strategies for understanding and handling conflict
Developing Lead Workers is a product of Management You, Inc., of which Jack Pryor is a certified master instructor.
Testimonials
"I see you as being the glue that holds the beginning stages of improvement at Badgett Corp together. After you teach us the tools we need, we will have to be the glue. Good Job !"
- Wes Winstone, Lean Coordinator, Badgett Corp.
“Jack Pryor brings a unique combination of education, training, and experience that makes him an asset to any organization. I give him my highest endorsement.” - Raymond J. Friedl, Director, ASCOG
"This is the most fantastic piece of work I have ever seen Jack... I can`t thank you enough. I will put it to good use, you can count on that.
I can clearly see why every company should have you do this for them. Makes you think
how many companies are drifting along and are surprised when the end up nowhere." - Bob Oros, CEO, More Gross Profit
“I feel that I’m starting to see the people that work for me in a different light. This course has helped me to see beyond. Jack Pryor is an enlightening instructor. He truly does help people see outside the box.” - Bill Holder,
Delta Faucet Company
“Thanks for your terrific work today on the planning process. You made it look so easy to get ideas from us. You gave us all a new tool for expression that was necessary for our growth.”
- Vicki Anderson, CEO, Anderson Resources
"These are exactly the issues I have been feeling in our organization, and now I have labels to help explain it. I am asking for standardization of processes, but get push back because they don’t like change. The pull system is exactly what I have been looking for – becoming proactive rather than reactive." - Susan Gorton, OG&E
